Return and Refund Policy
Return and Refund Policy
Attention:
Returns without prior agreement will not be accepted.
Return Policy:
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Unused Items: Please ensure that returned items are unused, undamaged, and in their original condition.
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Original Packaging: Items must be returned in their original packaging.
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Return Period: Within 30 days of receiving the goods.
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Return Address: Shipping address (to be confirmed via email).
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Excluded Items: Some items, such as special offers, personalized products, or hygiene products, may be excluded from the return policy.
Refunds:
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Processing Time: Within 10 business days after receiving and inspecting your return.
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Payment Method: Refunds will be issued using the original payment method.
Shipping Costs:
Return shipping costs are the responsibility of the buyer. Please contact us if you have any questions about the return and exchange policy or if you need assistance.
Return Rules:
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The customer may return the goods within 14 days of receiving them. Returns after 14 days will not be accepted.
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When choosing the shipping method, the buyer is responsible for selecting a logistics method that ensures customs clearance. The recipient’s customs clearance method cannot be used, as the warehouse will otherwise be unable to receive the goods.
If you need to initiate a return, please contact us at infoherzmoment@gmail.com for further instructions. We're happy to help.